Introducing 3rd Party Software Support

Let’s face it, supporting your critical data center infrastructure is hard to do. Knowing which vendor to contact for which problem, remembering all the contact details, websites and more can be confusing and flat-out frustrating.

It’s true, most vendors say they will provide “multivendor” support – but the reality is that ultimately you are often the one responsible for engaging with the 3rd party vendor and closing the case.

At Dell EMC, we get this and that’s why we have created a new feature called 3rd Party Software Support, which is included with your ProSupport Plus for Enterprise support agreement.

With 3rd Party Software Support, we will support any eligible software installed on your Dell EMC system, and the best part is, we will support it whether you purchased the software from us or not.  Not only will we diagnose the issue, we will own the issue through resolution. This includes software titles from Microsoft®, Red Hat® and VMware®.

The bottom-line is this: whether you purchase your software from Dell EMC or you already have the software and want to use it on our technology, with ProSupport Plus for Enterprise, if you have a support issue, just call us. We streamline support through our technology experts who own your case from first call to resolution.

At Dell EMC, we are listening and working hard to make your support experience even more proactive, preventive, personalized and most of all… simple.