Saturday, 31 March 2018

GDPR – Marketer’s Nightmare or Springboard for Brand Loyalty?

With only two months to go until the May 25 deadline, news of the General Data Protection Regulation (GDPR) is everywhere. While companies scramble to implement strict internal policies and journalists fill their columns with dire warnings for non-compliance (monetary fines are up to four percent of annual global turnover), one aspect at the very heart of the upcoming regulation has been largely overshadowed – its impact on the customer.

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To get the most out of GDPR, companies need to think in terms of respect, not ramifications. As its name suggests, GDPR is by definition a regulation, and as such it is thought of by most as a punishment of sorts, to be adhered to or risk the consequences. But that perspective reflects what GDPR does, not what it is. At its core, GDPR is a protective measure, meant to rekindle trust in the modern consumer. There’s a “P” in its title for a reason.

A Brief History of Privacy Protection


Though largely characterized in the press as a sweeping new legislation, in point of fact GDPR is only the latest – albeit the most powerful and far-reaching – in a series of data protection regulation initiatives. To truly understand the intent of GDPR, we need to investigate the foundations on which its primary principles are built.

What many do not realize is that data protection regulation within the EU is over two decades old. Today’s EU data protection standard is spelled out by the 1995 Data Protection Directive (DPD), which, while well-meaning, lacked a unified level of commitment by EU privacy regulators. While some members such as Spain and Germany imposed strict privacy compliance requirements, others had few, if any. To a large extent, this left customers feeling vulnerable, to be used by companies as simply a means to an end. This proliferated a sense that there was a lack of respect on the part of companies toward their customers.

Basically, GDPR is DPD 2.0, giving the old regulations sharper teeth and greater reach in an effort to address the legitimate concerns and growing fears of an increasingly connected customer. It also enlarges its reach to include the needs of an expanding global market by seeking to promote “the improvement of corporate data transfer rules outside the European Union,” such as with companies residing in the United States. Taken this way, GDPR should not be viewed as a penalty imposed upon single-minded companies, but as a protective measure meant to safeguard the ever-expanding mountain of personal data brought to light by the proliferation of emerging technologies. After all, new methods call for new governance.

Respect is Earned, Not Enforced


The ways in which GDPR will require companies to make significant and often costly changes to the methods they use to acquire, store, analyze and use personal data have already been well documented. Some organizations have gone so far as to invest in a dedicated department to ensure internal compliance. This is the price the market demands for allowing us access to the information we need to gain a better understanding of our customer base. But companies who view GDPR as a gauntlet to be run are missing the big picture. GDPR was created for the simple reason that privacy is a delicate matter and, like any exercise in trust, it should be handled with care. Giving control of personal data back to the individual is simply the right thing to do.

Looked at from this perspective, GDPR becomes not so much about how we extract the data itself, but how we communicate with our customers. It is not only about regulating information, it is also about regulating emotions. Rather than highlight what we must do to avoid the penalties, we should emphasize our desire to protect our customers, who now have more choice on  how their personal data is collected and shared with us. The focus shifts from “doing to” our customers to “doing with” them. When we are transparent and respectful, we are effective.

Just as in implementing a solid CSR initiative, companies with the foresight to view GDPR from the outside-in gain the power to transform this regulation from a collection of legal hurdles to be overcome into a golden opportunity to form a bond of trust with the customer and open new and potentially powerful channels of dialogue. In this way, GDPR turns from regulatory nightmare into stellar opportunity for customer engagement. If we must spend the money and allocate the resources to establish compliance, why not build a bridge between company and customer in doing so?

A recurring theme throughout my blogs involves the power shift within the customer/company relationship. Digitization has given customers greater control over how companies communicate, how they operate, even what raw materials and production methods they use. The advent of GDPR now gives them control over their own personal information as well. By being transparent in our approach to information gathering, customers see that we care about them, not just the data they represent. And to today’s hyper-connected customer, that makes all the difference.

Thursday, 29 March 2018

Get the Power of the Cloud – Gain Control of Your Business

Dell EMC Data Protection for Microsoft Azure Stack


Cloud computing is probably the most cost-efficient method to use, maintain, and upgrade your IT infrastructure. Azure Stack brings the agility and fast-paced innovation of cloud computing to on-premises environments. Only Dell EMC offers a complete portfolio of Data Protection solutions for both traditional and emerging workloads no matter where customers are in their cloud journey.

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Azure brings an entirely new way of doing business in the cloud

Azure brings an entirely new way of doing business in the cloud. The Azure ecosystem consists of redundant data centers located literally around our globe. In most cases, Azure can provide you with far better security, performance, and reliability than you can provide on-premises.

Microsoft Azure is a comprehensive collection of cloud services intended to provide developers and IT professionals the ability to build, deploy, and manage workloads leveraging a wide variety of development and DevOps tools and offering an extensive marketplace of offerings with which to build applications and solutions.  However, as extensive as Azure public’s offerings are there are still a number of barriers that can prevent organizations from adopting a strictly public cloud model.  Considerations such as regulatory compliance, data sovereignty, or a variety of edge cloud or disconnected use cases, just to name a few, can be drivers for customers to pursue a Hybrid Cloud model. Microsoft has recognized these challenges and answered them in the form of Azure Stack. The goal of Azure Stack is to provide an Azure consistent set of services and tools allowing Developers and IT professionals to leverage the same tools and methodologies in an Azure consistent fashion regardless of where an application is deployed (Public, on-prem, or hybrid).

Benefits: There are three core benefits when leveraging Microsoft Azure and Azure Stack.

Consistent Application Development – Developers have a true “write once deploy anywhere” model based on a consistent set of tools and processes.

On-premises Azure Services – Organizations can adopt a cloud computing model on their own terms to meet both their technical and business challenges in a hybrid model without changing tools or methodologies based on deployment locale.

Integrated Hybrid Delivery Model – Allows IT organizations to transform operations to focus on delivering cloud services predicated on integrated systems designed to deliver consistent Azure services in a predictable manner.

Protecting Your Investment: Now that you have the power of a truly hybrid Azure ecosystem at your disposal, how are you protecting your investment?

What is data protection in the cloud? And how do you choose the best backup? This isn’t an easy question to answer since it comes in various forms and the tools and technologies for data protection are extremely numerous and can be used in different combinations. A large number of choices can make cloud more difficult than traditional schemas. Still, we can simplify the challenges that appear to be complex with one solution from Dell EMC.

Dell EMC recently tested the protection of databases and file systems running on virtual machines inside the Azure Stack to data protection that was running outside of Azure Stack on the customer network. To that end, planning around network settings and security is required. Outside of Azure Stack, network configuration for routing traffic to the internal Azure Stack network(s) will need to be planned and configured. Inside, Azure Stack network security groups assigned to each virtual machine need to be configured to allow inbound and outbound network traffic on specific ports depending on the data protection solution being used (virtual editions of Avamar, NetWorker, Data Domain, etc.).

When you build modern applications across hybrid cloud environments, Dell EMCs architecture and industry-leading duplications his results in a lower overall Total Cost of Ownership (TCO).

Architecture Matters: Dell EMC data protection solutions are architected to offer customers economic benefits through industry-leading, highly efficient data deduplication. Three core supporting technologies are:

1. Variable-Length Deduplication. Dell EMC’s advanced dedupe enables the Data Domain platform to better align incoming data structures to determine what data is unique. It produces greater data reduction compared with fixed-length architectures, which results in a much more scalable protection storage pool, helping to simplify management and lower Azure storage costs. Plus, Dell EMC provides global deduplication across sites and allows you to backup and replicate non-Azure Stack resources as well.

2. Data Domain Boost.With DD Boost software, only unique data has to be sent from client devices or the backup server to the Data Domain platform—reducing the amount of data moved by up to 99 percent. This further reduces not only the need and cost of protection storage, but also backup time. When DD Boost is deployed with the Data Protection Software at the Azure Stack client, it sends only the de-duplicated unique data directly to protection storage, bypassing the need for a media server. The result is a reduction in infrastructure footprint required, therefore fewer resources to purchase and lower egress/ingress costs to other Azure resources, not to mention a faster backup due to fewer hops in the data path. For 8 of 12 Data Domain customers that ESG Research analyzed, up to 98 percent of all backup jobs were completed in under an hour.*

3. Data Domain Data Invulnerability Architecture.While this technology doesn’t improve performance or reduce costs, it ensures that mission-critical Azure Stack data is always recoverable. One way that Data Domain ensures this is via inline write and read verification, which safeguards data integrity during ingest and retrieval. In addition, self-healing and on-going fault detection further protects data’s recoverability during its Data Domain lifecycle.

With Dell EMC Cloud for Microsoft Azure Stack, you can bring the power of Azure into your data center, behind your firewall – engineered, tested, delivered, serviced and supported by Dell EMC. Whether your applications are on-prem or in the cloud today, data protection needs to be an important part of any strategy. Dell EMC’s data protection capabilities address both traditional and emerging cloud strategies.

For customers looking to leverage Microsoft Azure solutions, Dell EMC is certified to deploy Avamar and NetWorker virtual editions outside of the Azure Stack protecting VM’s with guest-level protection to provide customers with the Azure Stack Marketplace Support.It is important to note that Dell EMC requires an in-tenant client to facilitate backing up tenant workloads today.) 

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Why choose Dell EMC Data Protection for Azure Stack?


Dell EMC data protection products are already proven in non-cloud environments and bring a market reliability, scale and performance to Azure Stack customers. Dell EMC is a trusted partner across the data protection portfolio. For database and filesystem protection, customers only need to install and configure the appropriate software client/agent to their virtual machines and manage their backups and recoveries the same way that they currently protect physical servers in their data centers. On the horizon, Avamar Virtual Edition and NetWorker Virtual Edition will also be available to allow customers the option of protecting Azure Stack assets using data protection that is also running within Azure Stack.

As businesses embrace the benefits of Azure Stack, the Dell EMC data protection portfolio provides a trusted foundation for businesses to transform IT through the creation of a hybrid cloud, as well as transform their business through the creation of cloud-native applications and big data solutions.

Tuesday, 27 March 2018

Expanding Human-Machine Partnerships Through Connected Cars, AI, and IoT

The digital era is no longer on the horizon – it is at our doorstep. The vast majority of business are accelerating their own personal digit transformation journey…taking the steps necessary to stay competitive in an ever-changing landscape. Otherwise, they run the risk of falling behind.

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Dell Technologies sees a huge opportunity to drive advancement in the space of distributed and edge computing within the emerging connected- and self-driving vehicles segment. Which is why we’re excited to announce Dell Technologies has joined the Automotive Edge Computing Consortium (AECC) in support of its mission to evolve network architectures and computing infrastructures to make managing automotive big data smarter and more efficient.

Our partnership with AECC is incredibly timely. Traditional hardware and software infrastructures are becoming overwhelmed with massive data volumes. Current cloud environments, storage and compute are also being challenged to support real-world deployment of connected vehicles. By 2025, connected vehicles will generate $150 billion in annual revenue, grow to 100 million vehicles globally, and as a result transmit over 100 petabytes of data to the cloud per month for currently designed network capabilities and business models. By 2025, future automotive services will require 10 exabytes per month, approximately 10,000 times larger than the present volume.

We’re talking about a staggering amount of data that will require unprecedented storage capacity, compute power, next-gen mobile connectivity and intelligence – all of which will need to work together seamlessly in a hyper-extended edge to core to cloud IT infrastructure at-scale to support what is expected to be billions of connected vehicles globally.

What’s to come


In 5-10 years connected cars will need to be equipped with very fast internet access, artificial intelligence and utilize big data analytics for intelligent driving. Vehicles will be required to connect to both dedicated data center clouds and various public clouds through edge compute and networks to facilitate the transfer of large amounts of data in real time. It is evident that managing this data will require radically increased automation capabilities and data center operation improvements, all to support the seamless and safe transfer of big data and communications between vehicles and the cloud. Cars will also be more software-defined and require regular software updates over the air down to the car instead of drivers going to dealers for repairs or new services added. This will require significant OTA management, monitoring and security.

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A new generation of AI-enabled data centers will emerge, equipped with new hardware and software architectures where persistent memory and compute acceleration will enable large-scale, real-time analytics and machine intelligence, and compute and storage at the edge will be optimized to work seamlessly as an extension of the overall IT system. Standards will play an important role and open architectures will be critical.

We will see acceleration and AI in the car become more mainstream to meet the complexity of connected car workloads. But carefully designed and efficient compute and storage in the car will be critical to maximize power usage for driving distance, not IT overhead. Data structures will be simplified with a semantically rich data management framework, and active archiving. In this new world code and data, software updates and high-resolution maps will require a new approach, one that will leverage cloud-native, microservices, dynamic policy allocation and formal methods for software assurance and security. After all, we will see autonomous vehicles becoming a new breed of mobile computing platform.

As part of the AECC, our collective call to action is to ensure that new technologies and standards will meet the future needs of the connected car value chain, which is expanding beyond luxury models and premium brands, to high-volume, mid-market models that will be adopted by the masses.

Dell Technologies is joining some of the most respected and accomplished leaders across IT, telco, cloud and automotive industries. Ray O’Farrell (VMware CTO and general manager for Dell Technologies’ IoT division) and I will serve on the board of the AECC, leveraging Dell Technologies’ strength in IoT solutions and industry leadership to help further advance the edge ecosystem.

Dell Technologies and the AECC will focus efforts on developing use cases and requirements for connected services for emerging devices, with a focus on automobiles, while also preparing architectures for next-gen mobile networks and cloud that are suitable for automotive-oriented use cases. We have the unique opportunity before us to define our future systems to support such massive data volumes. It takes industry partnership to work together to ensure that our challenges are addressed, and innovative infrastructure systems are delivered to enable the future.

Saturday, 24 March 2018

Intelligent Choice at Your Fingertips: How to Discern the Best in Server Security

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We live in a world of seemingly endless choices when it comes to which brand of t-shirt to buy, what to eat for dinner, or which route to take as you commute to work. According to psychologists, adults make an average of 70 conscious decisions each day, with unconscious decisions numbering in the thousands. It can quickly become overwhelming. And those everyday decisions are commonplace, even mundane! For IT decision-makers tasked with keeping the modern data center operational and secure, what may at first seem like a simple decision quickly takes on monumental significance.

Consider the decision of which hardware vendor to buy from when implementing a server refresh or adding server capacity to the data center. Business leaders push for increasing service levels from IT, but often without a proportional increase in resources. The contradiction leads to pressure on IT decision-makers, forcing them to make tough purchasing choices. The decision to choose a hardware provider versus a hardware partner has vast implications when it comes to building a secure data center. It cannot be taken lightly.

Taking a cheap approach to hardware may significantly increase the total cost of ownership. Cheap hardware often requires earlier replacement and lacks scalability. Most importantly, white box hardware providers don’t take responsibility for firmware and hardware security on the server, leaving the business more vulnerable to malicious attacks. Dell EMC and Enterprise Management Associates (EMA) provide guidance to discerning between a hardware partner (i.e. security leader) and a hardware provider (i.e. security laggard) in two recent white papers on hardware/firmware security. Here’s your quick guide – via infographic – on how to tell the difference.

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Dell EMC is a leader when it comes to hardware and firmware security. PowerEdge servers are embedded with integrated firmware and hardware security features like the dual silicon root of trust, BIOS protection and recovery, and hardware intrusion detection. If you go with a server provider who doesn’t offer hardware and firmware security, you may be left incurring unforeseen costs to integrate those protections after the fact. According to EMA, “It is much more difficult to address server security after deployment and implementation. Sever security should be carefully considered from the initial planning phase.”

If you’re unsure how to figure out which server vendors are leading when it comes to security, Dell EMC’s white paper “End-to-end Server Security: The IT Leader’s Guide” is an excellent resource. The paper provides a short list of four questions you can ask each server vendor when making the crucial decision of whom to buy from. EMA also provides perspective in their white paper, going as far as listing examples of companies they consider “hardware providers.”

The server purchase decision is business-critical, but it doesn’t have to be overwhelming. Using hardware and firmware security as a driving factor can make your decision simpler and save money and hassle over the long term. Guidance from trusted industry leaders should inform your decision. Even if you don’t choose PowerEdge servers, you can choose to be an informed consumer. The white papers linked below are an excellent starting point.

Friday, 23 March 2018

Dell EMC Expands Industry Leading HCI Portfolio With XC Core

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Five short years ago, Hyper-converged infrastructure (HCI) was a disruptive technology, and today it’s become a mainstream IT solution for all virtualized workloads. Customer adoption and year-over-year demand growth – estimated at 60% in 2018 – are evidence this trend is undeniably real and will continue.

As the leading HCI system sales vendor, according to IDC, Dell EMC has played a primary role in enabling and supporting this transition, and our goal is to offer a broad set of approaches that deliver the best fit for customers’ unique needs. One example of this is our XC Series, the best platform for those customers who have committed to Nutanix software.

We are continuing to expand the XC Family, and today we are announcing XC Core, a new offering that provides customers with an additional way to acquire Nutanix software licensing while leveraging the benefits of the Dell EMC XC platform. XC Core, available today, uses the same Dell EMC hardware and software as the XC Series appliances while the software is licensed and supported directly by Nutanix. This alternative lets customers buy Nutanix software licenses directly from authorized partners, and then add the licenses to pre-validated XC Core systems that are configured, built and tested by Dell EMC. It also enables license portability across infrastructure components and separate management and support of hardware and software lifecycles.

The XC Family – comprising XC Series appliances, XC Xpress appliances and now XC Core – is arguably the most complete and robust platform for customers deploying HCI with Nutanix software. Here’s why:

1. The XC platform is based on industry-leading and proven Dell EMC PowerEdge servers that are configured and optimized for HCI and Nutanix software. These latest 14th generation PowerEdge servers were built with more than 150 custom requirements specifically for software-defined storage (SDS).

2. PowerEdge server BIOS and firmware for the XC Family are tuned and optimized for performance to run Nutanix software.

3. The XC platform includes Dell EMC IP that enables streamlined deployment, rapid restore to factory settings and bare metal recovery, rich in-band hardware monitoring and management, 1-click firmware and software upgrades, and workflow orchestration across a cluster.

4. Customers can choose the Nutanix licensing and support model that is best for their needs while still leveraging the benefits of the XC platform.

5. The XC Family comes with an ecosystem that includes reference architectures, network validation tools and integration with other Dell EMC and Microsoft technologies, including Pivotal, Avamar, Data Domain and Azure.

6. Customers can rely on global service and support that includes support centers and teams in 167 countries, over a thousand spare parts depots around the world, and technical experts fluent in 55 languages.

Dell EMC’s HCI leadership is based on building a world class portfolio of industry-leading technologies and solutions to address essentially any adoption model for consuming HCI. Working with customers around the world, we know there’s no single way—no silver bullet—to address every opportunity or challenge. Customers know they can turn to Dell EMC to find the solution that makes the most sense for their own unique requirements.

Based on our industry leading portfolio, we’re excited to offer yet another onramp to Dell EMC and our proven technologies and support. As customers increasingly turn to HCI, we look forward to continuing to offer them the industry’s best options to simplify and transform their IT.

Wednesday, 21 March 2018

Tackling the Needs of Your Office-Based Customers

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As workplaces have evolved, so have the workforces that use them. Several distinct worker personas have emerged, each with its own demands for specific hardware, software and services. We think it’s time your customers knew more about them.

By understanding these personas, your sales team can quickly identify the types of people your customers employ, what their needs are, and what technology is right for them. Dell EMC has identified two personas in the office: desk-centric workers and “corridor warriors”. Let’s check out what offerings from the Dell Technologies portfolio suit their working needs.

Desk-Centric Users


Desk-centric employees predominantly use a desktop PC because they perform specific roles and need a fixed environment for functional, security, or compliance reasons.

Our technologies provide a comprehensive desk-centric user experience. Take the Dell OptiPlex, for example. It’s a desk-based system using Microsoft Windows 10 Pro with a choice of form factors and mounting options to personalise a workspace. Alternatively, Dell Wyse terminals can provide the end-point for a complete thin client solution. Along with, Dell VDI Complete, which brings together the front- and back-end infrastructure to create a fully validated desktop-virtualization bundle, organizations can rapidly deploy desktop virtualization much quicker than ever before.

For a real-world example of how one of our customers supports its desk-centric users, read Meituan-Dianping’s case study. This Shanghai group-buying deals company turned to Dell EMC for hardware provisioning and saw a boost in IT productivity

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Corridor Warriors


Client devices are critical in helping corridor warriors receive the best possible experience. They’re rarely in one place for long. They pound the office floors, flitting from meetings to brainstorming sessions and using every available collaboration space.

To meet their needs, we recommend the Dell Latitude 7000 Series 2-in-1, a Windows 10 Pro notebook that doubles as a tablet – perfect for those who are on the move. In addition, ProDeploy Plus enables fast deployment with preconfigured collaboration software —such as Microsoft SharePoint and the cloud-based Office 365.

The widespread move of IT services to the cloud suits this persona perfectly. Our servers are built to work seamlessly with the Microsoft Azure stack so when these mobile users are working, they receive the same secure software environment continuously.

A real-life story of corridor warriors in action is The Austrian Institute of Technology (AIT), which employs over 1,100 researchers working across eight sites, and each with two workspaces on average. Read our case study to understand how the largest non-university research institute in Austria matched its workers with the right Dell EMC technology.

Our Approach


Technology has a huge potential to help organizations transform their workplaces, and by extension, transform their people’s working lives. We believe that approaching workers as personas is a critical part of workplace transformation, providing personalized products for how employees work today and in the future.

We’ll take care of the solutions, so you can take care of your customers.

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We’ve also created related emails here, on our new Digital Marketing Platform so that your marketing teams can quickly get these guides into the hands of your customers. The guides explain how to maximize the productivity of their employees through the right choices from our end-to-end portfolio.

If you don’t have access to the Digital Marketing Platform, please register here.

Sunday, 18 March 2018

Dell EMC Data Protection for VMware Cloud™ on AWS

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Introducing a Single Product to Bundle Data Protection with VMware workloads in Amazon!


As more organizations continue to move applications and data to the cloud, the value of data protection is now more important than ever. Solid and reliable data protection workflows guarantee data is always available and ready for recovery when needed, and ensures little to no downtime for our customers’ business operations. For our customers virtualizing with VMware in the cloud, Dell EMC makes it easy to now protect VMware workloads on Amazon Web Services (AWS) with an all-in-one bundle that is cost effective and provides simplicity in purchasing and management.

Top Customer Advantages of the Dell EMC Data Protection for VMware Cloud™ on AWS” Bundle:


◈ Purchased as a single product that includes all necessary Dell EMC software for backing up and recovering VMware Cloud on AWS workloads

◈ Similar to VMware Cloud on AWS, bundle is priced on a per host subscription model

◈ 1 or 3 year subscriptions are available for flexible procurement options

◈ Industry leading Data Domain deduplication to reduce backup storage capacity needs

◈ vSphere integration and attractive pricing that makes it painless to protect VMware Cloud™

Top Partner Advantages of the Dell EMC Data Protection for VMware Cloud™ on AWS” Bundle:


◈ Simplifies sales campaign by providing one complete solution to sell

◈ Improves sales cycle by reducing number of resources that need to be engaged

◈ Enables partners with upsell opportunities by selling more value with pre-bundled solution

Top Solution Benefits of Running Dell EMC Data Protection for VMware Cloud™ on AWS:


◈ Proven enterprise data protection for the enterprise public cloud

◈ Seamless integration with on-premises data protection

◈ Industry’s best-in-class deduplication leads to lower consumption costs

◈ Protects VMware workloads on AWS storage for increased resiliency

◈ Natively integrates into VMware management tools for the ultimate automation experience

We are excited to go big and win big with you this year! Good selling!

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Friday, 16 March 2018

10 Parallels Between Whiskey Tasting and Data Analytics

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In today’s world, the power of data analytics is everywhere. From agriculture to healthcare, from shopping to dating, from the vehicles we drive to the way we do business, our experiences are increasingly shaped by data analytics. This is true even when it comes to whisky tasting, although in this case the analytics process is driven by our senses and our reasoning rather than sophisticated algorithms.

This is a topic that is close to my heart, given that I’m a director of data analytics who moonlights as a whiskey sommelier. I often have occasion to reflect on the amazing parallels between the principles of data analytics and the process of tasting whisky.

With that thought in mind, let’s look at 10 of the ways in which data analytics and whiskey tasting share common ground.

Let’s take a step back and see how we got here.

Back in the 1980’s, when data warehouse vendors like Teradata provided the ability to pool data, business owners asked even more demanding questions. Then SAS and SPSS, whose origin owes to government and academic interests, developed tools that allowed for “what will happen” questions and not just “what happened.” Fast forward to now. Fueled by math smarts and entrepreneurial spirit, we now expect Amazon to recommend books when we shop or Uber to send strangers with an empty seat to our address. Doubt what I’m talking about? Ask Siri or Alexa.

Back to whiskey. By 1954, the U.S. saw the number of distilleries collapse into four companies. Courage and curiosity brought back independent distillation following the rise of microbreweries in the 1970’s. Pioneer Tito Beveridge planted the craft distillery flag in Texas in 1997 after he observed the first seedlings in Kentucky and Tennessee. What followed was a wave of craft distilleries with shoots emerging in California, Texas, New York, Colorado and Washington. It’s now a multi-billion business with 27.4 percent growth.

Amplifying this trend, cocktails popularized by shows like Mad Men or House of Cards put whiskey in our collective consciousness. We should no longer expect only wine to come in flights either. We can skip our way through whiskeys too. We arrived at the new normal: whiskey tours, bourbon runs and the rise of The Whiskey Sommelier. Whiskey tastings now pop up like daisies in a sun-drenched field. Whiskey tasting is an active sport involving all five senses and your brain.

Now let’s loop back to data analytics and look at the threads that tie these two worlds together. In particular, let’s look at 10 reasons why data analytics and whiskey tasting share common ground.

1. Deductive Reasoning


When online retailers look for patterns in clickstream data, they engage a practice known as deductive reasoning. I see this and I see that. Therefore this other thing is highly correlated. Ask people at Walmart why they stock strawberry Pop-Tarts in the front of the store before a hurricane. They will tell you it was because they saw a pattern.

Same is true for experiencing whiskey. An active whiskey drinker analyzes what she experiences. Does she note a familiar herb like heather in all of the Speyside single malts? She is looking to establish a premise AFTER collecting data. She is not making a grand statement like “all Speyside single malts have heather” after tasting just one. Inferring generalities from specifics then running experiments to prove the theory is inductive reasoning.


2. Feature Detection


Data analytics pursues feature detection to find what will predict an outcome. Features are like column headers in a spreadsheet. Lenders inspect aspects of home mortgage applications to see what attribute or combination of attributes will shine a light on those who are worthy. This process is not unlike whiskey tasting.

Consider tasting wheels. They are just circular spreadsheets. Each spirit can be ranked in intensity to those specific flavors. Those features originate from grain selection, fermentation, distillation, barrel type and aging. These are puzzle pieces that whiskey lovers adore assembling in their minds. They are getting to know the whiskey like characters in a novel.

3. Classification


One of the short cuts to dealing with large populations is to bucketize them into groups. The Boomer, Gen-Xer and Millennial labels are nothing more than a classification exercise based on birth years. We make generalizations about each group’s interests. Consider that Red Bull has the Millennials in their cross hairs while Metamucil aims at the gray hairs. This classification technique works well with whiskey comparisons too. Bourbon by law needs to have 51 percent corn. So in a blind test comparing spirits from different grains, *look* for the candy corn aroma. It’s a signature to this class of whiskey.

4. Propensity


Propensity is a fancy term to describe what might likely happen. It’s how data analytics deal with the unknown. We see a drop in the price of oil and the propensity for Houstonians to leave the family cell phone plan rises. The same principle underpins whiskey when it comes to food pairing. Chicken piccata, an Italian dish served with a lemon and caper sauce, is likely to go well with a Rye. Why? Because the rye grain has lemon on the nose. So the propensity for the match is high.

5. Iteration


Data analytics professionals, just like master distillers, like to experiment before they lock down on a data model. They have ideas and tweak as they go. Internet properties like Facebook play with the shade of blue to see which gets the most clicks. So why not expect that with whiskey? Whiskey blenders like Compass Box continue to push the envelope for their blended malts. They were famously cornered by the Scottish Whiskey Association for a rather unconventional aging process in the original recipe of Spice Tree.

6. Establishing a Baseline (Supervised Learning)


We know what is normal for blood pressure because doctors have measured this vital sign for years. More than that, they have correlated both positive and negative outcomes to the data. They know a patient is high risk because of the histories of hundreds of thousands of patients. The role of data analytics is to determine what is “normal” based on a given data set. However, normal becomes useful when we know the outcome of a certain event too. In the land of data analytics, when we establish a baseline with known outcomes and ask algorithms to pick out things that predict the future, we are engaged in supervised learning.

The act of building a baseline for whiskey tasting comes from personal experience. Blind tasting after blind tasting helps the taster single out the single malts from the blends. A corn mashbill from rye or barley. Secondary casking versus single. The more a whiskey taster experiences, the bigger the sample set, the broader the foundation, the more the taster knows. This foundational knowledge helps whiskey tourists know when they have left the paved road and are launched on an adventure.

7. Anomaly Detection


Anomalies get a bad rap. That is until you understand that all parents want their kids to be normal, but never average. Being above average earns gold medals on the downhill and early acceptance to that hard-to-get-into college. This is not normal. Seeking anomalies is the job of talent scouts. It is also core to data analytics because it’s something from which we learn. It might be the use of a product the designer never expected. Ask the Pfizer about its original intent for Viagra.

The world of whiskey tasting presents a similar opportunity. Greenspot Irish Whiskey has green apple all over it. Westland Single Malt tastes like chocolate. And Hudson Four Grain has a barnyard quality to it. You can almost hear the sheep. When you hang notes in the air like Pavarotti, you get noticed. Anomaly detection is a different kind of appreciation. Whiskey aficionados aim for this.

8. Normalization


Eighty percent of a data scientist’s time is spent wrangling data — filling in the missing elements in a table so the columns and rows are ready to be analyzed. It is hard to draw conclusions when the artifacts are missing. And this same rigor is pursed by the whiskey trade. Evaluating whiskey must be done if and only if the spirits are served in the same way and the same time.

We know that wine oxidizes in the glass. An angry glass of cabernet becomes approachable after an hour once it breaths. Time also plays into whiskey, except oxygen is not the factor. When alcohol evaporates from the glass precious olfactory volatiles escape with them. A whiskey freshly poured might be feisty at five minutes and friendly at 50. So it’s important that we treat data and whiskey with the same level of consistency: same glass shape, same pour size, same time out of the bottle.

9. Enrichment


Business data only gets better when we add diverse data types like geo-spatial, event-related or weather data to it. When a Texan shops online at happy hour on Cinco de Mayo and the cart was abandoned, there should be no surprise. Oh, it was sunny that day. This context-driven awareness adds a deeper understanding. Modern analytics is all about enriching structured data with unstructured to gain a better experience.

Likewise distillers are aging whiskey in second or third casks. They take a completed product and finish it off in wine, sherry, port, rum or Sauternes casks. Or it might take the form of the *blenders’ art* like Johnny Walker, Dimple or Compass Box. These distillers ladder up the experience by marrying whiskeys from different places. Hudson Four Grain ages the same spirit in three different sizes of barrels each with a different char to get that exact expression.

10. Shaped by Taxation


Fans of history have no trouble remembering when Alexander Hamilton rode to Western Pennsylvania in 1794 to help his boss lay down the Whiskey Rebellion. This was before Mr. Hamilton was a Broadway sensation. He was our first secretary of the treasury and was hungry to pay down the national debt with a whiskey tax <gasp>. Our friends in Scotland struggled with same issue in the mid-18th century where distillers were taxed based on still size and not production. In 1787 taxation was the tipping point in the split between the Lowlands and the Highlands. Religion, language and affiliation with England may have proper historians talking, but a true Gaelic Highlander knew the real argument was over whether blended whiskey was a *real* whiskey or swill to appease the English.

Likewise analytics in the English-speaking world found its voice because of taxation. First appearing in Britain in Roman times, the practice became a consistent effort in 1801.  Its mission was for allocating precious resources. And since counting people one by one takes longer than a single decade, statistics found its place in economics.

So the next time you raise a Glencairn glass of the *water of life*, just remember that as you ponder notes of heather, sea air and the smell of warm biscuits, you might actually be thinking like a data scientist.

Wednesday, 14 March 2018

After Meltdown – Best Practices for Updating Your PowerEdge Server’s BIOS

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The recent news of side-channel analysis vulnerabilities affecting many modern microprocessors has, as you can imagine, generated more than a few inquiries from our customers about updating their PowerEdge servers. If you’re in the same boat, asking yourself “What comes next? How do I apply these BIOS updates?”, then this post should help.

First things first, applying a BIOS update to a PowerEdge server is easy. Dell supplies different tools so you can choose the method best suited to your particular IT environment and needs.

Updating One or Two Servers?


If you’re just updating one or two servers in a small shop, a BIOS update packages can be obtained from support.dell.com manually by keying in your server’s system tag and then looking for a BIOS update such as that shown in figure 1.

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Fig 1 – support.dell.com showing a BIOS update for PowerEdge server

NOTE: Dell EMC downloads and driver updates are free. That’s always been the case and there are no plans to change that.

Downloading this file and then applying it manually to a local server is straightforward, but if you have hundreds or more servers in a remote data center you’ll want to keep reading because we have better options for you.

Updating Lots of Servers, Even Automatically


Intelligent Automation is a Dell EMC hallmark, and Dell EMC offers a range of OpenManage solutions that can simplify mass server updates. With Dell EMC Repository Manager, new updates from Dell EMC online catalogs can be automatically downloaded, as shown in figure 2.

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Fig 2 – Dell EMC Repository Manager interface

You can tell Repository Manager when to download updates, which servers you own, and what kind of updates you want. You can also command Repository Manager to download different sets of updates for different logical or physical groups of servers, and then to separate them into repositories in different locations. This gives you the flexibility to support different deployment methods.

So now you have a BIOS update. You’ve tested it and you want to deploy it to the production servers in your datacenter. Now what? Dell EMC recommends one of the following approaches to automate updates:

◈ Use OpenManage Essentials or OpenManage Enterprise
◈ Use an OpenManage integration for either Microsoft System Center or VMware vCenter
◈ Create a custom automation script that operates with standard management APIs provided by the iDRAC with Lifecycle Controller embedded in every PowerEdge server.

As an example, OpenManage Enterprise, the next-generation Dell EMC management console, provides a simple click-and-go process to schedule and perform BIOS updates for thousands of servers (see figure 3).

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Fig 3 – OpenManage Enterprise screen showing target servers to update

Those systems will process the update as scheduled and with no further intervention. If you’re new to managing PowerEdge servers, this is an easy way to efficiently update thousands of servers without a lot of effort.

If you already manage your IT environment with an existing management platform such as System Center or vSphere, our integrations and connections make short work of incorporating PowerEdge servers.

And you use scripts to perform IT operations, we offer resources on Dell TechCenter as well as open source PowerShell and Python Scripting repositories http://github.com/dell. These assets provide a good starting point for automation, and can be adapted to the specifics of your IT environment.

Dell EMC Advantage: Dell EMC provides the tools to deploy updates in a manner that best suits your needs. We realize that one method does not fit all situations.

Sunday, 11 March 2018

Mobile World Congress and the Critical Role of Specialist Telecoms Companies

Not quite the headline you’d maybe expect to see from a company that is big into promoting open standards but let me explain. It’s true that we continue to see a massive shift in the industry away from proprietary, expensive IT equipment to standardised, cost-efficient computing blocks.

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Within the industry, Dell EMC OEM is now regarded as an essential infrastructure partner, providing the IT foundational platform upon which the telco solution is built. However, that doesn’t mean that specialist companies have gone away and are no longer required. On the contrary, their skills continue to be highly relevant and in demand.

Network Virtualisation


For example, take network virtualisation. A hot topic for some time, this has featured prominently in labs work and proof of concept designs, but we are now seeing service providers deploying network virtualisation infrastructure in the field. As you know, deploying a network involves everything from antennae, base stations, edge computing, IoT, core switching, transmission, operations support, business support, analytics, performance management, customer experience and more. While there are lots of component parts, each of these elements needs to work together in tandem plus the network must be always available. Given this complexity, it’s obvious that rolling out a network is a specialist activity.

The important role of specialist companies


And so, while network infrastructure costs are reducing thanks to the use of standardised IT components, I firmly believe that installation, support and SLA will continue to be the domain of specialist companies. After all, it’s not just a question of installing a server and software and off you go – each installation must be supported with an SLA functional guarantee. Specialist companies such as Ericsson and Nokia have huge expertise in installing and supporting networks. These specialist skills will continue to be in demand as virtual networks continue to be built out, using standard compute infrastructure.

Horses for courses


In fact, Dell EMC OEM is already deeply involved in supporting Ericsson and Nokia in the deployment of virtualised networks, based on standard infrastructure components. I see these relationships as key to the successful roll out of modern telecommunications networks. No-one vendor can deliver all – we need horses for courses and each party brings value-add to the table. The important word is partnership.

On that note, I’m looking forward this week to meeting representatives from the entire telecoms ecosystem, including service providers, telecom equipment manufacturers and network equipment providers. I’d love to hear your comments and predictions about the future of the industry. Do visit our booth in Hall 3, Stand 3K10 where we are showcasing the following solutions:

Edge Solutions


◈ View the newly designed micro Modular Data Center (MDC) – debuting at Mobile World Congress – and learn how you can embed compute and storage capacity at the edge where data is being generated.
◈ Re-imagine the customer edge with new universal CPE platforms and SD-WAN Ready Node solutions.

Core/Cloud Solutions


◈ How you can bring the cloud to the network with our NFV solutions and Telco Cloud offerings.
◈ Experience Dell EMC’s larger MDC capabilities with a virtual and interactive tour. Put on a headset and be transported to one of our latest MDC designs, the Flex Module.
◈ View our open and flexible rack scale infrastructure, the DSS 9000, and see how Dell EMC is enabling NEBS-compliant rack scale solutions.

IoT Solutions


◈ How Dell EMC Isilon scale-out NAS and Elastic Cloud Storage (ECS) solutions provide highly efficient edge-to-core-to-cloud storage with built-in analytics to unlock the value of your IoT data.
◈ Discover how Dell IoT Gateways transform Fleet Management by eliminating machine to machine telematics silos, for more cost savings; increased customer satisfaction and safety; and improved employee performance.
◈ How Dell IoT is revolutionising the building services sector and facilities management by transforming high energy costs into savings with a powerful, integrated intelligent building solution.

Thursday, 8 March 2018

For Communications Service Providers, Digital Transformation Requires Right Partner

It’s accepted knowledge across industries that companies that don’t undergo a digital transformation will find it difficult to survive in the coming decade. Legacy technology simply can’t support the performance and virtualization that businesses need to operate efficiently and provide modern products and services to their customers.

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But demand for modern infrastructure really begins upstream, with the Communications Service Providers (CoSPs) that own the networks powering business connectivity. The problem is that many large CoSPs are still operating on a wide range of proprietary, legacy technologies themselves. These technologies require a large number of people to maintain and operate them. In addition, these technologies deliver network speeds and responsiveness that are less-than-optimal for the businesses downstream.

To start the transformation process based on this starting point, CoSPs have the seemingly insurmountable task of becoming virtualization experts, sorting through hundreds of vendors and products to architect the ideal infrastructure, and implementing the new technology in an optimal way, all without disrupting existing services.

More realistically, CoSPs need a reliable, knowledgeable partner to help them set a digital transformation strategy, prioritize and select technologies, and undergo digital transformation in a way that sets them up for success.

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5 Key Focus Areas


CoSPs’ most pressing need (and opportunity) is to infuse infrastructure with more cloud technology to make it faster, more responsive and more automated. To do so, they need to adopt a significant amount of compute and virtualization technology across nearly every aspect of their infrastructure, starting with the following five areas:

◈ CoSP cloud – Central Offices need to evolve beyond physical appliances to provide cloud-based services to customers. This means upgrading to virtual appliances, then implementing virtual network functions, including software-defined networking (SDN). This will serve as a mechanism to stitch services together as well as help scale the networking topology between virtual functions.

◈ Next-gen access – Today’s companies need higher bandwidth to support their day-to-day operations and provide products and services in a fast and reliable way to their own customers. Providing next-gen access typically means migrating from static and expensive multiprotocol label switching (MPLS) virtual private network (VPN) circuits and physical customer premise equipment (CPE) nodes to more virtualized CPE nodes and secure access technologies, along with software-defined wide area networking (SD-WAN).

◈ Operations and business support systems (OSS/BSS) transformation – CoSPs need to make it faster and easier to launch new services to customers by incorporating automation and telemetry and ensuring the systems they use to deliver network-based services have application plug in (API) -driven capabilities.

◈ Edge computing – To deliver services more rapidly across widespread markets, CoSPs will need to adopt enterprise edge computing in the next 12-18 months. There are a number of approaches for doing this, from evolving the Central Office with architectures such as Central Office Architected as a Data Center (CORD), to building an edge services cloud incorporating capabilities such as multi-access edge computing (MEC) to the evolution of the edge outside of existing physical facilities with modular data centers.

◈ 5G infrastructure – When 5G becomes available in the next 18-36 months, CoSPs will be tasked with a new set of challenges. The requirements of 5G are roughly between 100-1000 times the performance and scale of 4G, at 1/1000th the latency, with significantly different economics on the monetization and operations. SDN will no longer be contained within the Central Offices, and CoSPs will need to embrace end-to-end SDN principles, such as network slicing. Network functions virtualization (NFV) will no longer be a centralized function running inside a virtual machine (VM), but inside containers or even running on top of bare metal.

The Partner CoSPs Need


Dell EMC makes digital transformation much easier for CoSPs. Not only are we a worldwide leader in compute and cloud-enabled IT infrastructure, we have the partnership framework in place to strategically and holistically guide CoSPs through the process of modernization across all five key areas.

Our experts give CoSPs the technology and tools to assemble the right combination of infrastructure and service capabilities to serve their business customers and remain competitive for years to come. Dell EMC’s focus on open-standards-based, disaggregated architecture means CoSPs won’t relive the mistakes of the past, trading proprietary solutions and vendor lock-in for a flexible, future-ready, scalable architecture.

The harsh reality is that most CoSPs won’t achieve the levels of virtualization and optimization they need without the right partner on their side. Dell EMC is poised to play a pro-active role in reshaping the future for service providers as they achieve digital transformation and provide the modern technology that will power the coming evolution of business.

Friday, 2 March 2018

Home Thoughts from Abroad at Mobile World Congress

Transformational Change and the Telecom Industry

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These changes usually happen quite abruptly and are typically caused by shifts in usage patterns or the disruptive entry of a new business case when the priorities of yesterday may be rendered irrelevant. You only have to remember WhatsApp, and how almost overnight, it destroyed the SMS text business model. Of course, the industry has been evolving for years. We’ve moved from the remote sending of messages or voice communication by phone to today’s focus on connecting technology to people via devices, or the Cloud.

Network Virtualisation


Let me use an example that may feel more familiar. Telecom infrastructure (in terms of compute, storage and networking) used to be regarded as a purely physical thing. Something to be consumed by different types of applications. The industry traditionally built appliances with infrastructure, middleware and workloads. However, with the advent of NFV, workloads have now become virtualised, delivering greater flexibility, quicker time to market and smarter use of resources.

Workload management with the Cloud and the Edge


While some companies were in a technology race to be first out of the gate with a virtualisation stack and other technologies, I am glad that the focus throughout has remained firmly on resources in the infrastructure, and more importantly, the box. With the introduction of Cloud on one side and Edge on the other, we are now seeing a new transformation. Workload management, in its various guises, is rightly becoming the focus for Telecom and NFV rather than worrying about what the workloads run on, or what stack is being used.

Software-defined infrastructure


As a result, we are seeing the emergence of Software-defined Infrastructure (SDI) –  the concept of allocating bare metal resources in geographically distributed sites and grouping them together to manage in a virtual datacentre. The advantage of SDI is that it can place workloads in either private or public Clouds to maintain data integrity while increasing speed and efficiency.

I think that this transformation is being driven by the fact that NFV is not moving towards the homogenous execution environment that was expected some years ago. Instead, it is moving in the opposite direction with more variants of virtualisation, like containers as well as the need for bare metal execution of workloads.  Added to this, we are also seeing an increased need to place workloads closer the end-user for latency purposes and to deliver a better user experience, as well as the movement of workloads towards the Cloud for scale and economy. This is all without changing the environment or redeploying the products. I think that this development is pretty remarkable.

A software-defined future


In fact, I believe that we might well be seeing the real emergence of a software-defined future, where flexibility is fulfilled by automation, orchestration, policy, analytics and reporting.  After all, a large share of the potential value coming from digitisation across global industries over the next decade is dependent on the telecom industry delivering productivity improvements. According to the 2017 World Economic Forum, the digital transformation of telecommunications represents a $2 trillion opportunity for industry and society.

Interesting times ahead! I’d love to hear your comments, predictions and questions. Click here to read what my colleague, James Hole from Dell EMC OEM has to say on the role of specialist telecom companies.  Click here to read the views of our marketing lead for OEM Telecom solutions. Finally, if you’re at Mobile World Congress, we’d really love to meet you! Do visit our booth in Hall 3, Stand 3K10 where we are showcasing the following solutions:

Edge Solutions


◈ View the newly designed micro Modular Data Center (MDC) – debuting at Mobile World Congress – and learn how you can embed compute and storage capacity at the edge where data is being generated.

◈ Re-imagine the customer edge with new universal CPE platforms and SD-WAN Ready Node solutions.

Core/Cloud Solutions


◈ See how you can bring the cloud to the network with our NFV solutions and Telco Cloud offerings.

◈ Experience Dell EMC’s larger MDC capabilities with a virtual and interactive tour. Put on a headset and be transported to one of our latest MDC designs, the Flex Module.

◈ View our open and flexible rack scale infrastructure, the DSS 9000, and see how Dell EMC is enabling NEBS-compliant rack scale solutions.

IoT Solutions


◈ See how Dell EMC Isilon scale-out NAS and Elastic Cloud Storage (ECS) solutions provide highly efficient edge-to-core-to-cloud storage with built-in analytics to unlock the value of your IoT data.

◈ Discover how Dell IoT Gateways transform Fleet Management by eliminating machine to machine telematics silos, for more cost savings; increased customer satisfaction and safety; and improved employee performance.

◈ Learn how Dell IoT is revolutionising the building services sector and facilities management by transforming high energy costs into savings with a powerful, integrated intelligent building solution.